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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A context menu will appear. It includes thorough info about all the actions that you can perform on the given page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of video tutorials clarifying how to work with our Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, take a look at our comprehensive Frequently Asked Questions section, which includes questions asked by real people and provides practical solutions. We periodically "revamp" our Frequently Asked Questions section with new entries in order to cover all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can get in touch with our excellent team of support engineers available 24/7 and ready to assist you with any query. Each trouble ticket you send will be answered within sixty minutes (the average response time being only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 299785

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com